Last Updated: 13 September 2024
Welcome to Lavi Zil’s online store, located at https://lavizil.com. By using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before accessing or using our website. If you do not agree with these terms, please refrain from using the site.
These Terms & Conditions apply to all visitors, users, customers, and others who access the site and/or make purchases.
1. General Information
Website Owner: Lavi Zil
Store Address: Retail 1, Thalassa Tower, Al Dana Island, Raha Beach, Abu Dhabi, United Arab Emirates
Contact Information:
Email: info@lavizil.com
Phone: +971 55 605 7257
2. Acceptance of Terms
By using our website, making a purchase, or submitting a quote request, you agree to be bound by these Terms & Conditions, as well as any additional terms and conditions or policies referenced herein or available by hyperlink. These Terms & Conditions apply to all users of the website, including but not limited to browsers, customers, merchants, and content contributors.
3. Use of the Website
By accessing this website, you warrant that:
- You are at least 18 years of age or using the site under the supervision of a parent or legal guardian.
- All information you provide to us is accurate, complete, and up to date.
- You will use this website in accordance with all applicable laws and will not engage in any unlawful activity.
- You will not attempt to interfere with the functionality or security of the site or attempt to access restricted areas of the website.
4. Product Information and Availability
Each item in our collection is handcrafted and unique, with natural colour, size, finish, and texture variations. These variations are part of the item’s unique character and are not considered defects. Due to the artisanal process, our handcrafted items may show slight imperfections and variations. These are embraced as part of the item’s unique character and are not seen as flaws.
All products are subject to availability, and we reserve the right to discontinue any product at any time. Prices for products are subject to change without notice.
5. Orders and Payment
- Placing an Order: By placing an order on our website, you make an offer to purchase the product(s) selected in accordance with these Terms & Conditions.
- Estimated Lead Time: We provide estimated lead times for orders, but delays may occur due to material shortages or shipping issues. We cannot be held responsible for cancellations or refunds resulting from such delays.
- Order Confirmation: After receiving your order, we will confirm the order via email. This confirmation does not signify our acceptance of the order, as we reserve the right to refuse or cancel any order at our discretion.
- Sale Items: Items purchased during sales, including samples and seconds, are sold with the understanding of their inherent imperfections. All sales on these items are final, with no refunds or exchanges permitted. Limited stock is available.
- Payment: Payment for products is processed securely via third-party payment processors. We accept various payment methods, including credit/debit cards. You agree to provide accurate and complete payment information and authorize us to charge the payment method for the total order amount.
- Currency: All prices are listed in AED (United Arab Emirates Dirham) unless otherwise specified.
6. Shipping and Delivery
- Shipping Provider: We use a third-party partner for delivery of orders. By making a purchase, you agree that your personal information, including name, address, and contact information, will be provided to our third-party partner for fulfilment purposes.
- Shipping Timeframes: Estimated shipping times are provided at the time of order. While we strive to ensure timely delivery, we are not responsible for delays outside our control, including customs clearance or courier delays.
- Shipping Costs: Shipping costs will be calculated at checkout and added to the total purchase price.
- International Shipping: Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.
- Returns: Delivery, shipping, and installation fees are non-refundable. For exchanges, delivery fees are not covered; additional charges may apply, or customers may arrange their own delivery. Items damaged during personal delivery are not eligible for exchange.
7. Returns & Refunds
We want you to be satisfied with your purchase. Please review our Return & Refund Policy for detailed information on returning products and obtaining refunds.
- Items must be returned in their original packaging and in unused condition within [7] days of receipt.
- Refunds will be issued to the original payment method in the form of store credit or gift card (Valid for three (3) months), provided the items are in perfect, unused condition and have proof of purchase.
- Exclusions:
- Pre-ordered items
- Custom orders
- Special orders
- Discounted items
Custom or personalized products are non-refundable unless damaged or defective. A 50% deposit is required for all custom or special orders before production begins. We will update you throughout the creation process. Please be aware that custom orders are non-refundable once the deposit is received, as we do not offer refunds for changes of mind.
8. User Accounts
To make a purchase or use certain features on our website, you may need to create an account. You are responsible for maintaining the confidentiality of your login details and for all activities that occur under your account.
- You must provide accurate and complete information when creating an account.
- Lavi Zil reserves the right to suspend or terminate your account if you violate these Terms & Conditions or engage in fraudulent or harmful activity.
9. Third-Party Tools and Links
Our website integrates third-party tools, such as Google Analytics, Google reCAPTCHA, and social media plugins (Facebook, Instagram, LinkedIn). Your interactions with these third-party services are governed by their respective terms of service and privacy policies. Lavi Zil is not responsible for the practices of any third-party service providers.
We also integrate payment gateways and use third-party shipping services like Aramex. You acknowledge and agree that we provide access to these services “as is” and are not responsible for any issues arising from their use.
10. Intellectual Property
All content on our website, including but not limited to text, images, graphics, logos, and software, is the property of Lavi Zil or our content suppliers and is protected by applicable intellectual property laws. Unauthorized use, copying, or distribution of any content from this website is strictly prohibited.
11. Security
We take security seriously and use tools such as WordFence and Really Simple SSL to protect your data and our website. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
By using our website, you acknowledge and agree to the inherent security risks of providing your personal data over the internet.
12. Limitation of Liability
To the fullest extent permitted by law, Lavi Zil shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use of our website, products, or services, even if we have been advised of the possibility of such damages.
We are not responsible for any losses resulting from unauthorized access to your account, delayed delivery, or technical issues.
13. Governing Law and Jurisdiction
These Terms & Conditions are governed by and construed in accordance with the laws of Abu Dhabi, United Arab Emirates. Any disputes arising out of or related to these terms will be subject to the exclusive jurisdiction of the courts of Abu Dhabi.
14. Amendments to Terms
We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Your continued use of our website following any changes constitutes acceptance of the updated terms.
Contact Us
For any questions or concerns regarding these Terms & Conditions, please contact us at:
Lavi Zil
Retail 1, Thalassa Tower
Al Dana Island, Raha Beach
Abu Dhabi, United Arab Emirates
Email: info@lavizil.com
Phone: +971 55 605 7257
By using the Lavi Zil website, you agree to these Terms & Conditions.