Last updated: [6 September 2024]
At Lavi Zil, we are committed to safeguarding the privacy of our website visitors and customers. This Privacy Policy outlines how your personal information is collected, used, and protected when you visit our website https://lavizil.com, place an order, or interact with our services. By using our website, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect personal information that you provide to us voluntarily when you interact with our website. This may include:
- Personal Data: Name, email address, phone number, and shipping/billing address when you make a purchase, request a quote, or sign up for an account.
- Payment Information: When you purchase a product, we collect payment information (e.g., credit card details) through secure, third-party payment processors.
- Order Fulfillment Data: Customer information necessary to facilitate order delivery, including name, address, and contact information, may be shared with Aramex, our fulfillment partner.
- Login Information: When you create an account, we collect your username, password, and any other relevant information.
- Enquiry Information: Information provided when requesting quotes via email or our website.
- Analytics Information: We use Google Analytics to collect anonymized data on user behavior and website usage.
2. How We Use Your Information
We use the information we collect in the following ways:
- To process orders and fulfill deliveries via Aramex.
- To manage your account and provide customer support when necessary.
- To send you marketing emails, if you’ve subscribed to our newsletter, using MailChimp.
- To improve our website and customer experience, using tools like Google Analytics, WhatsApp chat integration, and Google Fonts.
- For security purposes, using services like WordFence and Really Simple SSL, which monitor website activity and provide protection.
- To serve ads via Google Adwords, and to retarget visitors with relevant content and promotions.
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website and to track information about your visit:
- Google Analytics: Tracks anonymized website usage data.
- Google reCAPTCHA: Protects our site from spam and abuse.
- Google Fonts: Enhances the visual presentation of text on the website.
- Font Awesome: Provides scalable icons used throughout the website.
- Akismet: Protects our site from spam on forms and comments.
- Social Media Integrations: Our website integrates with Facebook, Instagram, and LinkedIn, which may use cookies or similar technologies to collect information about your interactions with our content.
4. Data Sharing
We do not sell or rent your personal information to third parties. However, we may share your data in the following cases:
- With third-party service providers who help us operate our website, such as payment processors (for processing payments), shipping companies like Aramex (for delivery services), and marketing tools like MailChimp (for email campaigns).
- With Google Analytics and Adwords to better understand our website traffic and serve targeted advertisements.
- With governmental or law enforcement agencies, if required by law or for the purposes of fraud prevention.
5. Data Security
We are committed to protecting your personal information. We employ multiple security measures to protect your data:
- WordFence: Monitors and protects the website from potential security threats.
- Really Simple SSL: Ensures that all data transmitted through our website is encrypted using Secure Socket Layer (SSL) technology.
- Akismet: Helps prevent spam and abuse in our website’s comment and contact forms.
6. International Data Transfers
As our store is based in Abu Dhabi, United Arab Emirates, your information will be processed within the UAE, but may be transferred to third parties, such as Google or Aramex, for processing in other locations. We ensure that your personal data is adequately protected and complies with UAE privacy laws and relevant international privacy standards.
7. Third-Party Links and Services
Our website may contain links to third-party sites, such as social media platforms (Facebook, Instagram, LinkedIn) or third-party payment processors. These sites have their own privacy policies, and we encourage you to review them when you interact with these services. We are not responsible for the privacy practices of third-party websites.
8. Your Data Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access and Correction: You have the right to access and correct any personal information we hold about you.
- Deletion: You may request the deletion of your personal data, subject to legal and contractual obligations.
- Marketing Communications: You may opt out of marketing communications by clicking the “unsubscribe” link in emails or by contacting us directly.
9. Children’s Privacy
Our services are not intended for use by anyone under the age of 18, and we do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page, with the date of the latest revision.
11. Contact Us
If you have any questions about this Privacy Policy or the handling of your personal information, please contact us at:
Lavi Zil
Retail 1, Thalassa Tower
Al Dana Island, Raha Beach
Abu Dhabi, United Arab Emirates
Email: info@lavizil.com
Phone: +971 55 605 7257
By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your personal data as outlined above.